Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: August 2025 Effective immediately

1. Introduction

LBJ Airport Guide ("we," "us," or "our") operates the website lbjairport.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our VIP service connection and airport guide resources.

We are committed to protecting your privacy and handling your data in accordance with the Indonesian Personal Data Protection Law (UU PDP, Law No. 27 of 2022) and other applicable data protection regulations.

2. Information We Collect

2.1 Information You Provide Voluntarily

When you use our contact forms, WhatsApp links, or booking inquiry forms, we may collect:

  • Full name — to address you properly in communications
  • Email address — to respond to your inquiries
  • Phone/WhatsApp number — to coordinate service bookings and travel arrangements
  • Travel details — such as arrival/departure dates, flight numbers, and group size
  • Service preferences — VIP arrival, departure, meet-and-greet, or transfer requirements

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • Device information — browser type, operating system, screen resolution
  • Usage data — pages visited, time spent on pages, navigation patterns
  • IP address — for security, analytics, and geographic personalization
  • Referral source — how you arrived at our website

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior through Google Analytics
  • Improve website performance and user experience
  • Deliver relevant content and measure marketing effectiveness

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service facilitation — connecting you with VIP service providers at Komodo International Airport
  • Communication — responding to inquiries, sending booking confirmations, and providing travel assistance
  • Website improvement — analyzing usage patterns to enhance content and user experience
  • Security — protecting against fraud, unauthorized access, and other security threats
  • Legal compliance — meeting regulatory requirements and responding to legal requests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers — when you request a booking, we share necessary details with the relevant VIP service provider to fulfill your request
  • Legal requirements — when required by law, regulation, or legal process
  • Business transfers — in connection with a merger, acquisition, or sale of assets (with prior notice)
  • With your consent — when you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Secure hosting infrastructure with regular security audits
  • Limited access to personal data on a need-to-know basis
  • Regular monitoring for unauthorized access or breaches

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

  • Inquiry data — retained for up to 12 months after last communication
  • Booking data — retained for up to 24 months for service follow-up and record-keeping
  • Analytics data — anonymized after 26 months

7. Your Rights

Under the Indonesian Personal Data Protection Law and applicable regulations, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request deletion of your personal data, subject to legal obligations
  • Objection — object to the processing of your personal data for certain purposes
  • Portability — request your data in a structured, commonly used format

To exercise these rights, please contact us using the details provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, including service providers, tourism platforms, and partner websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Questions About Your Data?

We're here to help

If you have any concerns about your privacy or how your data is handled, our team is ready to assist you promptly.

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